Description

Provides customer service for permit applicants; explains procedures, and tracks and processes building plans and technical documents; performs a variety of technical and administrative support functions, including cash handling. 

Provides information and customer service to builders, design professionals, and others having business with the County; answers questions as first point of contact for customers; responds to requests for information within scope of authority and expertise.

Provides information on procedures, codes, permits and licensing requirements; refers technical questions to appropriate department staff.

If Assigned to Building Dept - Meets with permit applicants, reviews application for sufficiency and accuracy, and prepares reports of building and trade permit activity, permit and inspection numbers, and department revenues. Issues minor building, mechanical, plumbing, demolition, sewer-connection, wood stove rebate, and other permits; logs all required information to County permit database and processes applications. Issues temporary certificate of occupancy, certificate of occupancy, and certificate of completion.

Maintains records, including permit files and special programs; develops reports as directed.

Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned. 

Requirements

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma or GED equivalent Two Year’s experience in construction, inspection programs, clerical, customer service or related field;

OR equivalent combination of education, training, and experience.

Required Licenses and Certifications: International Code Council (ICC) Permit Technician certification is required within six months of hire; depending on the needs of the County, incumbent may be required to obtain additional technical certifications.

Required Knowledge of:

• County policies and procedures, and pertinent state and federal laws and regulations governing building and safety codes.
• Application permitting processes and procedures.
• Methods, procedures, and techniques for evaluating technical compliance. 
• Records management and customer service principles, protocols, and standards.
• Standard and specialized computer software applications

Required Skills in:

• Interpreting and explaining permitting rules and regulations, and County codes, policies and procedures.
• Making arithmetic calculations quickly and accurately. Maintaining accurate and interrelated technical records.
• Establishing and maintaining cooperative working relationships with co-workers.  
• Responding to public inquiries and providing information on departmental services, programs, policies, and procedures.
• Providing effective customer service, resolving conflicts, and dealing tactfully and courteously with the public.
• Communicating effectively verbally and in writing.
• Ability to learn and utilize specialized permitting software, which may include GIS.  

Physical Demands/Work Environment:

Work is performed in a standard office environment.