Description

The Loan Operations Representative plays a critical role in servicing the Bank's residential, consumer, and commercial loan portfolios. Primary responsibilities include ensuring timely and accurate maintenance of accounts on core systems, secondary market operations, participating in initiatives to optimize operations, executing core portfolio management tasks, and delivering exceptional service to internal and external customers.

Primary Responsibilities:

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
• Ensure timely and accurate boarding of new residential, consumer, and commercial loans to core platform: booking, quality control review, exceptions resolution.
• Performs timely and service-oriented completion of assigned service cases, customer and colleague support requests.
• Accurately executes assigned portfolio management tasks per department guidelines including: unapplied payment processing, secondary market sales, loan modifications, tax escrow management, insurance tracking and remittance, credit reporting inquiries/responses (E-Oscar).
• Executes monthly investor and participation portfolio reporting, remit and accounting.

• Manages construction permanent portfolio by overseeing customer relationships, and ensuring disbursements, inspections, and other bank/municipality requirements met on schedule. Provides regular reporting of portfolio status.
• Collaborates with and supports business partners in Retail Lending, Branches, Collections and other teams via active participation in pipeline, training, and optimization meetings.
• Contributes to regular planning meetings with Loan Operations colleagues and partner teams.
• Provides backup via cross-training in other department activities, as required.
• Executes all assigned work in timely and accurate manner to consistently produce strong compliance results.
• Maintains strong working knowledge of compliance, legal, and regulatory standards related to job performance.
• Plays active role in team initiatives to continually improve operational processes, upgrade procedures, optimize vendor services, and enhance the customer experience.

• Minimum of two years banking experience, lending background preferred.
• Strong proficiency in core banking systems, MS Office, and other business applications.
• High attention to detail and ability to work in a fast-paced, process-centered environment.
• Strong organizational, analytical, and critical thinking skills with the ability to problem-solve and manage multiple responsibilities on deadline.
• Excellent written and verbal communication skills, as well as strong interpersonal skills.
• Ability to maintain excellent working relationships with colleagues and customers to deliver exceptional customer service.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21

PI280070555