Principle Functions: •The North Central Regional Field Technical Services Manager will work from their home office and is responsible for this respective geographical region. •Provide technical support as directed by the VP of Technical services and Regional Sales Manager. •Job starts / job site application training. •Perform Guranty Final Inspections including;18-month audit inspections and Leak inspections. •Provide product application and technical training of DACs (Derbigum Authorized Contractors), and Derbigum sales representatives. •Problem/complaint resolution for all Derbigum products within the assigned sales region. •Attend and preform box lunch presentations/seminars for architects with Regional Sales Managers.
Scope of Job: •The Regional Field Technical Services Manager possess a complete and in-depth knowledge of all roofing processes, all Roofing local codes FM, UL and compliance requirements of Derbigum's products and systems. •Must have a complete knowledge of Derbigum products, systems and application. •The Regional Field Technical Services Manager must accomplish principal accountabilities through indirect people management and human resources skills.
•Assist Regional Sales Managers in developing and implementing training for DACs, Derbigum sales representatives and independent roof consultants/auditors of proper Derbigum/Permastic applications. •Resolve all problem/complaint issues and determine through technical evaluation, Derbigum’s liability that includes negotiating an equitable payout when necessary. •Manage and coordinate outside consultants and independent auditors (10-15 firms) under contractual agreement with Derbigum as needed for back up on guaranty job audits and 18-month job audits. •Maintain current knowledge on products, systems and technologies and evaluate Derbigum's need to develop new products/systems to meet market needs.
PHYSICAL REQUIREMENTS: This position requires a moderate degree of physical labor, including ability to climb ladders and walk on slopped surfaces. The position is subject to hot and cold temperatures found on jobsite based on various weather conditions. Ability to lift up to 50 lbs. Must be able to differentiate colors and shades of colors.